Return Policies

General (Non-Textbooks) Return Policy

At your SCC Bookstore, we strive to provide you with the best products and service. If you're not completely satisfied with your purchase, we offer a straightforward return process under the following guidelines:

 

  1. Eligibility for Returns:
    • Returns are accepted for most items within 30 days of purchase.
    • Items must be in their original condition, unused, and with all tags and packaging intact.
  2. Return Location:
    • All returns must be made in person at our bookstore located on the main campus.
    • Unfortunately, we cannot process returns via mail or at any other location.
  3. Return Process:
    • To return an item, please bring your original receipt or proof of purchase along with the item(s) to the bookstore.
    • Our team will assist you in processing your return promptly.
  4. Refunds and Exchanges:
    • Refunds will be issued in the original form of payment. If you prefer an exchange, we will assist in finding a suitable replacement, subject to availability.

We appreciate your understanding, and if you have any questions about our return policy, please don’t hesitate to contact us!

 

Textbook & Course Materials Return Policy

We want to ensure that your textbook and course material purchases meet your needs. Please review the following return guidelines:

  1. Return Window:
    • Textbooks and course materials are returnable only within the first 14 days of each semester.
    • Summer semester textbook returns must be completed within 3 days of the semester's start.
  2. Condition of Items:
    • If the item is sealed or wrapped, it must be unopened, and the seal and/or wrap must remain intact for a return.
    • Access codes must be unused and unscratched for a valid return.
  3. Access Code Exceptions:
    • Exposed or emailed access codes are nonrefundable, as they cannot be returned once used.
  4. Return Location:
    • All textbook and course material returns must be made in person at the bookstore on campus.
  5. Return Process:
    • A receipt is required for all textbook returns.
    • If FA was used for a textbook, please let the bookstore employee know that is how it was purchased, in most cases we can look up the receipt information.
    • If a Credit or Debit Card was used, we will not have a copy of that receipt and it is currently mandatory to process the return.   

 

Rental Textbook Return Policy

Please refer to your rental agreement for specific rental terms.

Rental textbooks may be returned in the bookstore on the main campus, at an extension center, or via mail (USPS, UPS, FedEx).

If you choose to ship your rental textbook back, please note that the return shipping cost is the responsibility of the student.

To ensure your return is processed correctly and credited to your account, please include the following information with your return:

  • First and Last Name
  • Student ID Number

Please keep in mind that Rental textbooks must be returned during the specified dates on your agreement which will be during Buy Backs. They may not be returned earlier than that.

Failure to return a Rental textbook will result in the full price of the book to be applied to your SCC account.